Refund policy
Last updated: August 13, 2026
At KISAKI, every saree is carefully inspected before dispatch to ensure that you receive your order in the best possible condition.
We accept returns only for products that are damaged, defective, or incorrectly delivered, subject to the conditions mentioned below.
Return Eligibility
A return request must be raised within 7 days of delivery.
To be eligible for a return, the product must:
- Be unused and unworn.
- Be unwashed.
- Not be altered, stitched, or modified.
- Have all original tags and labels attached.
- Be returned with its original packaging.
- Be in the same condition in which it was received.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
For damaged or incorrect-product claims, an unboxing video is required. The video should clearly show the package and product from the time the package is opened.
Please also provide clear photographs of the product and packaging along with your order number.
Non-Returnable Products
Returns are not accepted for:
- Products that have been worn or used.
- Products that have been washed.
- Products that have been altered, stitched, or modified.
- Products with missing tags or packaging.
- Products damaged after delivery due to customer handling.
- Minor colour variations caused by photography, lighting, or screen settings.
- Natural variations in colour, texture, weave, embroidery, or finish resulting from handcrafted production.
- Change of mind or personal preference.
Return Process
To request a return, please contact KISAKI within 7 days of receiving your order.
Once your request is reviewed and approved, we will provide the return instructions.
Please do not send the product back without receiving return approval from KISAKI.
Quality Inspection
All returned products are subject to a quality inspection.
A refund will be issued only after the returned product has been received and successfully passes our quality inspection.
KISAKI reserves the right to reject a return if the product does not meet the conditions mentioned in this policy.
Return Shipping
If the issue is confirmed to be due to an error on KISAKI's part, such as receiving a damaged, defective, or incorrect product, the applicable return shipping cost will be covered by KISAKI.
Refunds
Approved refunds are processed within 5–7 business days after the returned product passes our quality inspection.
Refunds will be issued to the original payment method used to place the order.
The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
Cancellation requests cannot be guaranteed once an order has been processed, packed, or dispatched.
Contact Us
For return or refund-related queries, please contact us using the contact details provided on our website.
